Insurance and Billing FAQ's

What is your Refund Policy?

• If you need to cancel your appointment for any reason we are happy to issue you a full refund, no questions asked. 

• If you need to cancel your appointment please email us at and notify us that you need to cancel your appointment and required a refund for your test.

• If you need to change your appointment date please notify us and we are happy to reschedule you for another date or time. 

• You will only be charged for tests that were actually performed and there are no cancellation fees.

• If you do not receive your results within 72 hours of the day of your test, we will issue you a full refund upon request.

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Why are the Prices different for Insured versus Uninsured patients?

• Covid-19 Testing is covered by health insurance under the CARES act.  This applies to any patient experiencing current symptoms of a Covid-19 infection or who has been recently exposed to Covid-19.  If the purpose of your test is clearance for travel the price of testing is the uninsured price of $175. 

• We ask for a copy of your health insurance card to submit to our laboratory partner.  Our laboratory partner submits a claim to your insurance company and is reimbursed by your insurance company to cover the lab fee's associated with conducting a COVID-19 PCR test.  

• Good Hearts Testing charges a separate service fee for conducting the testing.  This fee varies depending on whether you choose Drive-Up or At Home Testing

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Do I have to pay a Copay when using my Insurance for Covid-19 Testing?

• No!  The CARES act "Requires coverage (without cost-sharing or other cost-containment measures) of a test for the detection of SARS–CoV–2 or the diagnosis of the virus that causes COVID–19 "

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Which Insurance Plans are accepted?

• All commercial Insurance Plans, Medicaid, and Medicare are accepted.